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November 28th, 2014

If you are currently experiencing issues accessing your voicemail via *98, you can reach your voicemail by dialing your own talkit number from your Talkit Device, or by dialing one of our remote voicemail access numbers. You can view our remote voicemail numbers by clicking here.

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How do I unbind SIP on the Thomson modems?

Home / Troubleshooting



We can fix this for you by simply generating a new config, you can contact us for this issue at 1-877-813-4858 ext 1


Make sure you have the IP address of your modem!

Open Command Prompt – “Start” > “Run” > type “cmd” and press “Enter”.

In Command Prompt, type “telnet (your IP address here)″ and press enter. IP address example: 192.168.1.254

If you are running on Windows 7/8/8.1, you might need to install the telnet client from:
“Control Panel” > “Programs and Features” > “Turn Windows features on and off”.

The default username is “Administrator”, and there is no default password, leave blank.

Type “connection unbind application=SIP port=5060″ and press “Enter”.

type “saveall” and press “Enter”.

Type “exit” and press “Enter” to exit the telnet session.

SIP ALG in now disabled on your Thomson router.