Why can't I receive incoming calls?
Check for SIP ALG
If you can make calls but can't receive them and your internet provider also offers phone service (e.g. Rogers, Bell, Cogeco, Telus), your modem may have SIP ALG turned on. This conflicts with Talkit. Contact support or call 1-877-813-4858 and we'll upload a configuration file that fixes it. If you still have phone service with that provider, this will likely stop that service from working.
Forward ports to your Talkit
1. Pick up the phone connected to your Talkit and dial ***.
2. Enter 02 and write down the IP address you hear. Drop leading zeros: 192.168.001.002 is 192.168.1.2.
3. In your router, forward these ports (TCP and UDP) to that IP address:
5060-5061
6060-6061
13000-13001
For steps for your router model, see www.portforward.com. If SIP is being blocked, contact support.
If you can make calls but can't receive them and your internet provider also offers phone service (e.g. Rogers, Bell, Cogeco, Telus), your modem may have SIP ALG turned on. This conflicts with Talkit. Contact support or call 1-877-813-4858 and we'll upload a configuration file that fixes it. If you still have phone service with that provider, this will likely stop that service from working.
Forward ports to your Talkit
1. Pick up the phone connected to your Talkit and dial ***.
2. Enter 02 and write down the IP address you hear. Drop leading zeros: 192.168.001.002 is 192.168.1.2.
3. In your router, forward these ports (TCP and UDP) to that IP address:
5060-5061
6060-6061
13000-13001
For steps for your router model, see www.portforward.com. If SIP is being blocked, contact support.