How do I reset my Talkit device?
Reset your device if you hear a busy signal or "invalid password" when calling out, or if a power cycle didn't help. First, log in at talkit.ca, click My Account and click the blue RESET button. Then:
Method A: reset from your phone
1. Pick up the phone connected to your Talkit and dial ***. If you have no dial tone you may hear an error code; press * again.
2. Enter 99. You'll hear "Reset".
3. Enter your device's encoded MAC address (below), wait 20 seconds and hang up.
4. Wait 3 to 5 minutes. The device reboots and restores your phone settings.
5. Still not working? Unplug the device's power for 20 seconds, plug it back in, wait 5 to 7 minutes and test.
To encode the MAC address (12 characters on the bottom of the device, e.g. 000B822F42EA), keep digits 0-9 and replace letters: A=22, B=222, C=2222, D=33, E=333, F=3333. Example: 000B820032E3 becomes 0002228200323333.
Method B: reset button (if Method A didn't work after 10 minutes)
1. With a paper clip, press and hold the reset button in the small hole on the back for 15 to 20 seconds. You should feel a click, and all the lights turn off, then back on and flash.
2. Wait 5 to 7 minutes and test by calling out.
3. Still not working? Unplug the power for 20 seconds, plug it back in, wait 5 to 7 minutes and test.
Last step: unplug your modem, then router, then Talkit for 20 seconds each, waiting 5 minutes after each, then test.
Method A: reset from your phone
1. Pick up the phone connected to your Talkit and dial ***. If you have no dial tone you may hear an error code; press * again.
2. Enter 99. You'll hear "Reset".
3. Enter your device's encoded MAC address (below), wait 20 seconds and hang up.
4. Wait 3 to 5 minutes. The device reboots and restores your phone settings.
5. Still not working? Unplug the device's power for 20 seconds, plug it back in, wait 5 to 7 minutes and test.
To encode the MAC address (12 characters on the bottom of the device, e.g. 000B822F42EA), keep digits 0-9 and replace letters: A=22, B=222, C=2222, D=33, E=333, F=3333. Example: 000B820032E3 becomes 0002228200323333.
Method B: reset button (if Method A didn't work after 10 minutes)
1. With a paper clip, press and hold the reset button in the small hole on the back for 15 to 20 seconds. You should feel a click, and all the lights turn off, then back on and flash.
2. Wait 5 to 7 minutes and test by calling out.
3. Still not working? Unplug the power for 20 seconds, plug it back in, wait 5 to 7 minutes and test.
Last step: unplug your modem, then router, then Talkit for 20 seconds each, waiting 5 minutes after each, then test.