My Talkit 502 (WAN and LAN ports) is not working. What should I check?
These steps are for Talkit devices with both a WAN and a LAN port.
1. Make sure your device is activated at talkit.ca.
2. Unplug the power to your modem and router.
3. Connect your modem (or modem/router combo) to the Talkit WAN port. If you have a separate router, connect the Talkit LAN port to the router's internet port. Plug your phone into Phone 1.
4. Turn on the modem and wait 2 minutes. Then plug in the Talkit and wait 10 minutes. Then turn on the router, if separate.
5. On a modem/router combo, turn on QoS for the port the Talkit uses, open the Talkit ports (see port forwarding) and make sure the router's firewall isn't blocking the Talkit. Without QoS support you may have issues; your router manufacturer can help.
6. DSL with a separate router: the Talkit may need your DSL provider's PPPoE username and password. Check them with your internet provider, then contact support for help entering them.
7. If your modem has a battery, take it out for 20 seconds and put it back in.
1. Make sure your device is activated at talkit.ca.
2. Unplug the power to your modem and router.
3. Connect your modem (or modem/router combo) to the Talkit WAN port. If you have a separate router, connect the Talkit LAN port to the router's internet port. Plug your phone into Phone 1.
4. Turn on the modem and wait 2 minutes. Then plug in the Talkit and wait 10 minutes. Then turn on the router, if separate.
5. On a modem/router combo, turn on QoS for the port the Talkit uses, open the Talkit ports (see port forwarding) and make sure the router's firewall isn't blocking the Talkit. Without QoS support you may have issues; your router manufacturer can help.
6. DSL with a separate router: the Talkit may need your DSL provider's PPPoE username and password. Check them with your internet provider, then contact support for help entering them.
7. If your modem has a battery, take it out for 20 seconds and put it back in.