Why are my calls dropping?
Calls drop after 30 seconds to one minute
1. Log in at talkit.ca and click My Account.
2. Find the affected number and click the "Turn Hitron On" button to the left of it.
3. Unplug only the power of your internet modem for 20 seconds (take out its battery too, if it has one) and plug it back in. All the modem's lights should go out. Wait 5 minutes.
4. Unplug only the power of the Talkit device for 20 seconds and plug it back in. Wait 5 minutes.
Calls drop at other times
1. Plug the Talkit power adapter directly into the wall, not a power bar, and make sure it's the correct adapter: 5V for the 286 device, 12V for the 502, 701 and 702.
2. Connect your phone directly to the Talkit, not a wall jack.
3. Check for file sharing programs, viruses, spyware or malware on devices using your internet. Power off all those devices and unplug every Ethernet cord from your router except the Talkit's and modem's.
4. Then connect the Talkit directly to your internet modem for 1 to 2 hours and test. If it works, one of your other devices or computers is the cause.
1. Log in at talkit.ca and click My Account.
2. Find the affected number and click the "Turn Hitron On" button to the left of it.
3. Unplug only the power of your internet modem for 20 seconds (take out its battery too, if it has one) and plug it back in. All the modem's lights should go out. Wait 5 minutes.
4. Unplug only the power of the Talkit device for 20 seconds and plug it back in. Wait 5 minutes.
Calls drop at other times
1. Plug the Talkit power adapter directly into the wall, not a power bar, and make sure it's the correct adapter: 5V for the 286 device, 12V for the 502, 701 and 702.
2. Connect your phone directly to the Talkit, not a wall jack.
3. Check for file sharing programs, viruses, spyware or malware on devices using your internet. Power off all those devices and unplug every Ethernet cord from your router except the Talkit's and modem's.
4. Then connect the Talkit directly to your internet modem for 1 to 2 hours and test. If it works, one of your other devices or computers is the cause.