Help centre / Troubleshooting

Caller ID or call display isn't working. How do I fix it?

1. Make sure caller ID is turned on in your phone handset's settings, and that the phone is connected directly to the Talkit device.
2. Unplug the power from your Talkit device for 20 seconds, plug it back in and wait 5 minutes. This also loads any firmware updates.
3. Unplug the power from your phone handset for 20 seconds and plug it back in.
4. Still not working? With a paper clip, press and hold the reset button in the small hole on the back of the Talkit for 20 seconds and wait 5 minutes. Then unplug your internet modem's power, plug it back in and wait 5 minutes. Finally, unplug the Talkit's power for 20 seconds, plug it back in and wait 5 minutes.